Online Counselling Service

Age range: 11 - 25 | Price: Free | Activity by: Kooth (XenZone)
← Back | Last updated on 20/09/2019

About Project

Kooth is a free online counselling and emotional wellbeing platform for children and young people, provided by XenZone. It is provided free at the point of use for young people living in Harrow.

Online counselling has the potential to revolutionise the way in which we provide support to children and young people. It opens up access out of traditional working hours and allows teenagers and young adults to contact counsellors from their own home. Online forums and advice also empower young people by helping them to learn more about the problems they are facing and facilitating the sharing of experiences with others going through the same difficulties.

Kooth is:

  • Safe, confidential, anonymous
  • Free at the point of need
  • Available through a smartphone, tablet or computer with a good internet connection


  • Confidential, 1-2-1 instant messaging with Kooth’s team of qualified counsellors.
  • Open 7 days per week, 365 days a year, from noon until 10pm weekdays and from 6pm until 10pm on Saturday and Sundays.
  • Young people can access this service anonymously by signing onto the Kooth site.
  • Kooth Magazine (a hub full of creative pieces and personal experiences for peer to peer support)
  • Kooth discussion forums to facilitate peer-led support and self-help articles (many written by service users).
  • Counsellors, therapists and support workers provide guided, outcome-focused help for each individual.

Testimonies by Young People:

"I think I said this last time but last summer it felt like what you’ve done had saved my life it got that bad for me. The state of mind I was in could have gone one way or another"

"For years I’ve felt unable to do anything with my life. Now, I want to live it. I wouldn’t be able to do that without the help of yourself and this service. You kept me alive and safe when others couldn’t"

"Thank you for last night. You really helped me out of a tough and dangerous time and situation. It is much appreciated, thank you for being the only one to listen"

"Also I would like to thank the Kooth team for creating a safe place for people like me to come to this place maybe after school or during the day to express their feelings, give advice or vent about their day or problems to try and get solutions. So thank you!"

Kooth has no referrals or waiting lists. Opening Hours:

  • Online self-help materials and tools: 24/7
  • Live chat with counsellors: Weekdays (12pm-10pm) and Weekends (6pm-10pm)
  • Please come to our website for this service at

Project runs weekly

During: School Term , School Holidays & Bank Holidays

Enquire Now


There are no reviews yet!
In-person Support In-person Support
Target Young People
Cost Free
Age of participants 11 - 25
Location 25 Epworth Street
London, EC1Y 1AA
Available from - to 01/10/2019-01/10/2024

Any questions about the project?
Call 0203 984 9337 or email us at email hidden; JavaScript is required

Kooth (XenZone)

Kooth (XenZone)

Contact details:
tel: 0203 984 9337
25 City Road
London, EC1Y

email hidden; JavaScript is required

Social media
In Cooperation with:

A partnership between: Family Action (SENDIAS Service in Harrow), Central and North West London (CNWL), Fresh Arts C.I.C, Khulisa, Heads Up Partnership, Harrow Carers, Mind in Harrow, The Josh Hanson Charitable Trust, sweetscience.